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With Your Order

You will receive an order confirmation via e-mail with tracking number once your order has been successfully transmitted. 

SHIPPING

We ship orders via EMS SpeedPost or S.F. Express, whichever way is cheaper. Shipping rates are generated during the checkout process. International (certain countries) orders can be shipped EMS SpeedPost.  If you are ordering from abroad and have any questions , please contact us via treeandbranch2019@gmail.com.

Tree And Branch will not be responsible for any customs fees incurred from importing goods.

RETURNS AND EXCHANGES

We accept the return of any new and unused item(s) if you are not satisfied with your purchase. The goods have to be in their original condition with tags attached. Should this happen, please contact us via treeandbranch2019@gmail.com within 7 days of the delivery. Please note the cost of your return label will be deducted from your overall refund.

  • We only accepts returns within 7 days from the date customer has received their shipment.

  • Please note that any items that are ON SALE or FINAL SALE.   We cannot accept them back.

  • Any return requests falling outside of the 7/7 day time frame outlined above will not be accepted. 

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